Frontier Airlines Reviews: Honest Ratings & Traveler Insights
If you’re searching for Frontier Airlines reviews, you’re likely wondering if this ultra-low-cost airline is worth the savings. Known for its budget-friendly fares, Frontier Airlines operates across the U.S. and select international destinations. But is the affordability worth the trade-offs?
In this guide, we’ll break down real customer feedback, covering ticket pricing, baggage policies, customer service, comfort, and overall experience. Whether you’re a frequent flyer or considering your first trip, this review will help you make an informed decision.
What Is Frontier Airlines?
Frontier Airlines is a Denver-based ultra-low-cost carrier (ULCC) offering cheap flights across 100+ destinations. With its “bare fare” pricing, the airline sells basic seats at low prices while charging extra for bags, seat selection, and onboard services.
Unlike full-service airlines, Frontier Airlines Reviews on affordability over luxury, meaning no free snacks, in-flight entertainment, or premium seating unless paid for separately. This business model allows passengers to customize their experience based on their needs and budget.
Frontier Airlines Reviews: What Customers Are Saying
1. Ticket Prices & Hidden Fees
One of the biggest reasons travelers choose Frontier Airlines is the cheap base fare. Many flights start as low as $19-$49, making it an attractive choice for budget-conscious travelers. However, the low ticket price often comes with hidden fees.
- Baggage Fees: Frontier charges for both carry-on and checked luggage, which can add up quickly.
- Seat Selection: Want to choose your seat? That’s an additional charge. Otherwise, you’ll be assigned one randomly.
- Onboard Services: Frontier does not offer free snacks, drinks, or entertainment. Everything comes at an extra cost.
A traveler from Trustpilot mentioned, “The base fare was cheap, but after paying for bags and a seat, I could’ve flown a major airline for the same price.”
2. Customer Service: Hit or Miss?
Customer service reviews for Frontier Airlines Reviews are mixed. Some passengers appreciate the airline’s affordable fares, while others report delayed flights, poor communication, and refund issues.
According to a Skytrax review, “Frontier canceled my flight and offered no alternative. I had to book a last-minute flight with another airline.”
While some travelers experience smooth flights with no issues, others struggle with long wait times for customer support and limited flexibility with changes.
3. Seating & Comfort: Is It Worth It?
Since Frontier operates as a low-cost carrier, its seating reflects that model. The standard seats have less legroom than major airlines, and they do not recline.
| Seating Option | Legroom (Seat Pitch) | Recline? | Extra Cost? |
|---|---|---|---|
| Standard Seat | 28-31 inches | No | No |
| Stretch Seat | 36-38 inches | Yes | Yes ($20-$50) |
If comfort is a priority, upgrading to Stretch Seating provides extra legroom and recline. Many frequent travelers recommend buying a Stretch Seat for long flights.
4. Flight Delays & Cancellations
One of the most common complaints in Frontier Airlines reviews is its on-time performance. Compared to major airlines, Frontier has a higher rate of flight cancellations and delays.
- Frontier’s on-time arrival rate: ~73% (Lower than Delta and Southwest)
- Most delays occur on evening flights due to scheduling bottlenecks.
- Customer compensation is limited, as budget airlines operate under stricter policies.
A passenger on Yelp noted, “Our flight was delayed three hours, and customer service was unhelpful. I wouldn’t risk it for an important trip.”
5. Baggage Policy: Know Before You Go
Unlike full-service airlines, Frontier Airlines charges for almost all baggage, including carry-ons. Here’s what you need to know:
| Baggage Type | Cost (Pre-Booked) | Cost (At Airport) |
|---|---|---|
| Personal Item (Under Seat) | Free | Free |
| Carry-On Bag | $30-$60 | $60-$99 |
| Checked Bag (Up to 40 lbs) | $35-$55 | $60+ |
- Tip: Always pay for bags in advance online to save money.
- Warning: Bags over 40 lbs incur additional fees, unlike other airlines that allow 50 lbs.
A customer on Google Reviews shared, “I didn’t realize carry-ons weren’t free. By the time I paid for my bag, my ‘cheap’ ticket wasn’t cheap anymore.”
How Frontier Airlines Reviews Compares to European Budget Airlines
Frontier Airlines Reviews follows a similar low-cost model as European carriers like Ryanair, easyJet, and Wizz Air, offering cheap base fares with add-on fees. However, European airlines often have stricter baggage policies and charge for airport check-in, whereas Frontier allows online check-in for free. Despite the fees, Ryanair and Wizz Air frequently offer lower fares, especially on short-haul routes.
In terms of on-time performance and reliability, European budget airlines generally outperform Frontier, as delays and cancellations are more frequent in the U.S. market. Additionally, Ryanair and easyJet have a larger route network, covering both domestic and international destinations across Europe. While Frontier mainly serves the U.S., Mexico, and the Caribbean, European low-cost carriers provide more connectivity across multiple countries at competitive prices.
Airline Loyalty Programs: Delta SkyMiles vs. Southwest Rapid Rewards
Delta SkyMiles is a flexible and valuable loyalty program that lets travelers earn miles on flights, credit card spending, and partner purchases. These miles never expire and can be redeemed for flights, upgrades, and even experiences. However, Delta uses a dynamic pricing model, meaning the miles needed for a flight can fluctuate significantly.
According to Frontier Airlines Reviews, Southwest Rapid Rewards offers a straightforward and traveler-friendly rewards system where points are based on ticket price rather than distance. Unlike many airlines, Southwest allows free checked bags and no change fees, making it a great choice for frequent domestic travelers. Additionally, their Companion Pass lets members bring a companion for free after meeting the spending or flight requirement.
Frontier Airlines Reviews: Is It the Right Choice for You
Budget Travelers Looking for the Lowest Fares
Frontier Airlines Reviews highlight that it is perfect for travelers who prioritize price over comfort, as it offers some of the lowest base fares in the U.S. If you’re flexible with your travel dates and book early, you can find flights for as little as $19-$49. However, keep in mind that you’ll need to pay extra for baggage, seat selection, and in-flight services, so it’s best for those who can pack light and travel with just a personal item.
Passengers Comfortable With No-Frills Travel
If you don’t mind tight seats, no free snacks, and no entertainment, Frontier can be a cost-effective option. The airline operates a bare-bones service model, meaning everything beyond the seat itself comes at an additional charge. Travelers who don’t need luxury or extra perks and are just looking for a quick, affordable way to get from point A to point B may find Frontier a suitable choice.
Frequent Flyers in Frontier’s Major Hubs
Frontier Airlines Reviews highlight that it is an excellent option for passengers living near Frontier’s hub cities, including Denver (DEN), Orlando (MCO), and Las Vegas (LAS). Since the airline offers nonstop flights to many destinations from these locations, frequent travelers can take advantage of low fares and convenient routes. Additionally, those who fly Frontier often can benefit from its Frontier Miles loyalty program, although redemption options are more limited than other airlines.
Flexible Travelers Who Can Handle Flight Changes
Since Frontier Airlines Reviews has a higher rate of delays and cancellations, it’s best suited for travelers who have flexible schedules. If you’re flying for an important event or have a tight connection, a full-service airline may be a safer choice. However, if you’re open to possible schedule changes and don’t mind waiting in case of delays, you can score some of the cheapest fares in the industry.
Would you fly with Frontier Airlines? It’s a great option for the right traveler but requires careful planning to avoid extra costs and potential inconveniences.
Conclusion: Should You Fly With Frontier Airlines?
The answer depends on your travel priorities. If saving money is your top concern, Frontier Airlines Reviews show that it offers some of the cheapest flights in the U.S. However, if you value comfort, flexibility, and customer service, you might find the extra fees and lack of amenities frustrating.
For short domestic flights with no luggage, Frontier Airlines Reviews can be a great budget-friendly choice. Just be sure to read the fine print, pay for extras in advance, and prepare for potential delays.
